Fees where applicable.
car2go offers an economical rate structure billed by the minute or by the day. There are only a few additional fees that may apply.
| Penalty & Processing Fees | ||
|---|---|---|
| Lost Key | $200.00 | |
| Lost Car Documents | $20.00 | Includes insurance Card, Customer Handbook, Accident Kit, Vehicle Registration |
| Lost Membership Card / Replacement | $25.00 | Fee waived if card is malfunctioning and no immediate signs of customer abuse |
| Lost Fuel Card | $25.00 | |
| Excessive Cleaning Required | $50.00 | Cleaning beyond normal scope: stains, smoke, pet hair, etc. (additional expense) |
| Unauthorized Parking | $50.00 | car2go parked in unauthorized area, requiring car2go handling of the vehicle |
| Illegal Parking | $50.00 + any towing charges and fines | Processing fee plus actual costs |
| Towing | $50.00 + actual towing charges | Processing fee plus actual costs |
| Declined Credit Card Payment | $25.00 | Processing fee plus actual amount owed |
| Processing for Tickets / Violations | $25.00 | Processing fee - actual ticket for violation will be re-directed to the driver of the vehicle |
| Processing Pay by Mail Toll | $5.00 + actual toll charges | Processing fee plus actual amount owed |
| Unlocked / Unsecured car | $50.00 | Car left unlocked, windows down, tailgate open, etc. |
| Late Cancellation or NO Show | $6.00 | This penalty fee will be charged for a late cancellation request (defined as a request within the 15 minutes window prior to your original reservation time request) or the member NO showed meaning that he/she never fulfilled their commitment for the original reservation requested |
| Drained Battery | $40.00 | |
| Damages to car2go1 | Up to $1000 | Member is responsible for damage to car2go up to deductible of $1000 |
To find out how to cancel from a reservation see cancelations of reservation
Important: The car2go member is responsible for all processing costs related to damage for which he or she is responsible, extreme soiling of the car2go, driving offenses, and violations of the valid terms of use. Please refer to Terms and Conditions.
- Member could be liable for damages exceeding the deductibles in cases where terms and conditions of use have been violated. ▲