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Customer Support

Questions about car2go that haven't been answered in the FAQ? Need help? Or just want to give us some feedback? Just get in touch with us.

Email: kundenservice@car2go.com

Telephone: +49 30 233 40 110

car2go Shops

Register for an account, validate your account information, and ask all your burning questions. Our team is waiting for you in person.

AddressPhoneOpening hours
Berlincar2go Shop Berlin
Rosa-Luxemburg-Straße 2
10178 Berlin
+49 30 233 40 110Monday to Friday, 10AM - 6PM
Düsseldorfcar2go Shop Düsseldorf
Liesegangstraße 13
40211 Düsseldorf
+49 30 233 40 110Monday to Thursday, 11AM - 6PM
Friday, 11AM - 5PM
Hamburgcar2go Shop Hamburg
Jungfernstieg 50
20354 Hamburg
+49 30 233 40 110Monday to Friday, 11AM - 7PM
Wednesday, closed
Saturday, 11AM - 6PM
Colognecar2go Shop Köln
Alexianerstraße 2
50676 Köln
+49 30 233 40 110Monday to Friday, 12PM - 6PM
Munichcar2go Shop München
Frauenstraße 15
80469 München
+49 30 233 40 110Monday to Friday, 9AM - 6PM

Validation points

Need to validate your driver's license or address? You can always visit a validation point at partner shops near you.

AddressPhoneOpening hours
FrankfurtEuropa Allee 6
60327 Frankfurt am Main
+49 69 4057060Monday to Friday, 7AM - 8PM
Saturday, 7AM - 12AM
FrankfurtIm Hauptbahnhof 1
60329 Frankfurt am Main
+49 69 2429810Monday to Friday, 7AM - 9PM
Saturday, 8AM - 5PM
Sunday, 8AM - 7PM
StuttgartEnBW (Das Gerber, OG)
Sophienstr. 21
70178 Stuttgart
+49 721 72586001Monday to Saturday, 9:30AM - 8PM

Banking information

Daimler Mobility Services
Deutsche Bank AG Stuttgart
SWIFT: DEUTDESSXXX
IBAN: DE84 6007 0070 0163 2140 00

Follow us

Facebook: facebook.com/car2go

Twitter: @car2go

Instagram: @car2go