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How car2go Dusseldorf works

To start carsharing...

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1. Sign up

It's easy. All you need is an address, a payment method, and your driver's license to start carsharing in Rhineland.

Join now MyAccount
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2. Download the app

Start carsharing in Dusseldorf and get going with just the app. Download the app for free and get started today.

Get the app
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3. Validate your license

Scan your driver's license1 with the car2go app. Validation is easy if you follow our tips after logging in for the first time.

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How does the car2go app work?

Get the car2go app

Our app was voted amongst the world's top 10 by TIME in 2017.

How to validate your license

Your driver's license, please

You need to have a valid driver's license1 to get going. Don't worry, you can validate your license using just the car2go app and it's a breeze.

Take a clear and legible photo of your driver's license and upload it in the car2go app. We recommend placing your driver's license on a flat surface and using good lighting.

    • Apple app store
    • Google play store

    Next, you need to upload a selfie in the car2go app so we can make sure it's really you. No need to comb your hair or anything like that. Yup, it's that simple. 1, 2, 3... Smile!

      • Apple app store
      • Google play store

      Grab a car2go in Dusseldorf

      Unlocking a car2go takes less than 3 seconds. Try it!

      How to rent a car2go in Dusseldorf

      All you need is the app. Locate, reserve, and rent our vehicles all around Dusseldorf.

      Reserve: You can reserve a car2go for 20 minutes in advance for free. This gives you enough time to walk over to your car.

      Radar: You can set a radar in the app to automatically find a car2go for you anytime, anywhere in Dusseldorf. We'll let you know the moment a car2go becomes available.

        • Apple app store
        • Google play store

        Once you're in front of the car2go, unlock it using the app. Enter your 4-digit PIN, followed by the 3-digit car2go access code on the windshield unit. The car2go will then unlock automatically. Safe trip!

          • Apple app store
          • Google play store

          Park car2go back on the streets for free within the Dusseldorf Home Area. No need to dig for small change or find a parking meter.

            • Apple app store
            • Google play store

            How to use car2go in and around Dusseldorf

            Think of the Home Area as our operating area. This is where you can find our cars free-floating around Dusseldorf and where you can park almost anywhere for free.

            You can view a live map of the Dusseldorf Home Area anytime in the app, with all our available cars, parking, and charging stations around town. You can park pretty much anywhere within the Home Area on legal on-street public parking, but you can't always end your trip.

            Parking rules in Cologne

            Parking rules in Dusseldorf

              You can drive outside the Dusseldorf Home Area, but you must bring the car back to end the trip. If you leave your car2go outside the Home Area, additional costs may occur.

              Learn more about Dusseldorf Home Area

                How to refuel car2go in Dusseldorf

                It's free to refuel and – even better – if you fully refuel a car2go with less than 25% of fuel, you'll be rewarded with 4 € of credit.

                1. Find an approved gas station using the app.

                2. Find the fuel card in the key card holder inside the car.

                3. Find the fuel card PIN displayed in the app.

                4. Choose the correct fuel type by checking instructions inside the fuel tank door.

                5. Enter the PIN into the gas station terminal.

                6. Fuel up the car and keep the receipt, just in case.

                  You can refuel car2go at these approved gas stations in Rhineland:

                  • Shell
                  • Esso
                  • Avia

                  Important: If you refuel at an unapproved gas station, you have to pay for the gas yourself and send the original receipt to Customer Support. A processing fee may then apply.

                    Golden rules of carsharing

                    And just one more thing... Like your car2go clean and undamaged? Yup, same here. Sharing is caring. A big part of the car2go experience is about the consideration members show each other. For carsharing to work, we've put together a few "golden rules" that'll keep all of us happy. Basically: Don't be that person :)

                    Don't drink & drive

                    Drunk driving is never OK. Just because you're in a car2go doesn't mean the police won't see you. Enjoy the party, but choose a designated driver so you'll all arrive safely at your destination.

                    No smoking

                    Enjoy your cigarette break at your destination. Not everyone is a smoker and it takes forever to get the smell out and, well – just don't be that person.

                    Don't trash the car

                    Tissues in the front seat? Hairs? Potato chips and ketchup stains? Don't be that person! Trash is the one thing we're not proud to share.

                    Park nicely

                    Don't be that person who parks like his grandfather owns the street. Don't leave the car on private property or in illegal parking zones.

                    Questions?

                    We answer all your burning questions about carsharing in Dusseldorf.

                    FAQ

                    1. Your driver's license must have been valid for at least 1 year. We accept driver’s licenses issued in the European Union (EU) and the European Economic Area (EEA). We also accept non-EU and -EEA driver's licenses but these are valid for 6 months only from first entry in Germany. For validation, your driver's license must be accompanied by a certified translation (or an International Driver's Permit), a passport, proof of residency in Germany, and proof of date of entry into Germany (e.g. boarding pass, entry visa, proof of residence).

                    2. car2go credit will be applied automatically to trips charged on your default payment profile.