FAQ categories Rhineland:
Yes. Every car2go marked with the “smartphone only” symbol, is equipped with a multi-smartphone charger. It allows you to charge diverse smartphone types.
Yes, after a successful registration you can use car2go in all European car2go cities. All car2go vehicles can be opened with the car2go app. Please be aware that rentals elsewhere come with local prices and terms & conditions. So, make sure you catch up on which requirements need to be met, before you can use car2go in foreign cities or countries for example on this website. More information about this you’ll find with the FAQ: “Which requirements need to be met, before I can use car2go in foreign countries?”
You can contact us via email@example.com in Germany, firstname.lastname@example.org Austria, email@example.com in the Netherlands, firstname.lastname@example.org in Italy, email@example.com in Spain.
Service Hotline: +49 30 233 40 110 (landline)
Private Customers: firstname.lastname@example.org
Business Customers: email@example.com
For payment questions write to firstname.lastname@example.org
That's easy! Simply login on car2go.com with your user name and password. Once you're logged in, you can change address, telephone number, e-mail, password and PIN.
Please keep your data up-to-date.
Please note that names cannot be changed online. This aims to protect your personal data against fraud. To change your name, please complete this form , return it, signed, by e-mail and attach a copy of your marriage certificate, civil partnership certificate or name change certificate. To change your email address, please complete this form.
You can also block your user account in this area, in case you lost your smartphone.
Vehicles WITH "open via car2go app"-symbol
• Use the car2go app to search for a vehicle nearby.
• Make a reservation for free for 30 minutes if you want to.
• Then click "start rental" in the app.
• If you have not confirmed the general terms and conditions of the country you are in yet, there will be a pop-up notice about the general terms and conditions, the price list and data protection consent. If you have already confirmed the general terms and conditions – for example while your registration – this step is omitted.
• Type in your PIN into the app.
• Type in the vehicle code of the car2go you want to rent. You can find the vehicle code in the display on the windshield.
• The car2go unlocks and your rental starts.
Vehicles WITHOUT "open via car2go app"-symbol
• Use the car2go app to search for a vehicle nearby.
• Make a reservation for free if you want to.
• Then click "start rental" in the app.
• If you have not confirmed the general terms and conditions of the country you are in yet, there will be a pop-up notice about the general terms and conditions, the price list and data protection consent. After confirming them, the vehicle unlocks. If you have already confirmed the general terms and conditions – for example while your registration – this step is omitted.
• You can now open your car2go and the rental starts.
• Do the usual vehicle-check.
• Further steps will follow, such as PIN entry, vehicle evaluation etc. on the touchscreen of the car2go.
First of all, you appoint a corporate administrator for car2go, who also serves as car2go contact. Such administrator also must be registered with car2go as a private customer. Once the validation process has been completed, you will receive a confirmation email with all information about the next steps.
The vehicle you’re driving needs to be charged?
* These free minutes are valid for 30 days from the date of issue and like all your free minutes, can be viewed in your Account under "free minutes".
You will find a prepaid fuel card in the holder, in which the car key is stored as well. The PIN for the fuel card appears in the car2go app or on the touchscreen in the centre console, depending on the vehicle model. Please enter the PIN and the mileage of the vehicle at the terminal of the gas station and keep the receipt. When refuelling at other gas stations you will be charged for the processing of the receipts in accordance with our payment conditions.
With the car2go app, you find out immediately, which vehicles are available nearby. Choose one and reserveit up to 30 minutes in advance.
It is only possible to reserve one vehicle at a time. This is meant in terms of the car2go community, sharing all its vehicles.
Anytime you have questions about your car2go account or about our service, just reach out to us. Our friendly and professional staff is always willing to lend a hand.
For technical reasons it may take several days until your payment has been received and processed by us. Please be patient – we will try to unlock your account as quickly as possible.
Credit card and direct debit: No problem. In the myAccount section you can replace the payment details for the deleted profile under "Payment Data".
We are sorry – after the invoice has been issued it is no longer possible to change the payment profile for technical reasons. Please therefore check the credit card details you have provided in the payment profile you have used and correct these if necessary.
Credit card: Don't worry – your car2go account will be unlocked again as soon as the outstanding amount has been paid. A second attempt to debit the amount will be made automatically on the following Wednesday. Please therefore check the credit card details you have provided and correct these if necessary. Alternatively, you can simply transfer the outstanding amount to us directly. You can find our account details on the contact page. In this case, please contact us before you make the transfer.
Direct Debit: Don't worry – your car2go account will be unlocked again as soon as the outstanding amount has been paid. Please simply transfer the amount due to us. You can find our account details on the contact page.
It may occur that one reservation is made at the very same moment when another customer is trying to reserve the same vehicle. In such cases you can reserve another vehicle or rent a car2go spontaneously. Your reservation will be cancelled free of charge.
Please be aware of some basic car2go reservation rules: you can reserve only one vehicle at a time and the same vehicle only once every 2 hours. This way we make sure that our free floating concept is available for the car2go community and the vehicles do not stay blocked unnecessary.
car2go has a simple pricing structure with no monthly fee. You only pay when you rent a car2go. For registration and license validation you will pay a one-time* validation fee for license check in the amount of € 9.00.
The use of a car2go costs € 0.29 ** per minute and a maximum of 14.90 € per hour "all inclusive" - including the cost of fuel, insurance, taxes and parking.
Of course additional charges may apply for example, for losing the fuel card, the vehicle key, deductible in an accident or breaches the terms and conditions.
* For some cities there are special conditions. See on the website at your car2go city to see if it is different there.
** For some cities there are special conditions. See on the website at your car2go city to see if it is different there.
In case you want to use car2go in a foreign country, you must reserve the vehicle in advance via the latest version of the official car2go app and accept the local T&Cs.
A SEPA direct debit mandate is the legal legitimation for the collection of SEPA direct debits. A mandate comprises both the payer's agreement to the collection of the payment via SEPA direct debit to the payment recipient, and the order to the payment services provider to honor the payment.
You issue a SEPA direct debit mandate when you register. As a car2go customer, you can view the current status of your SEPA direct debit mandate in your user account under "Payment Data".
The vehicles are equipped with the following features:
• automatic transmission or semi-automatic gearbox
• start-stop system
• air Conditioning
You can refuel only at Shell petrol stations with the fuel cards, which you can find car2go.The fuel type depends on the car type.
Invoices are issued every working day.
Invoices are always issued on Mondays and Thursdays.
Credit cards are debited on the date of invoicing. For direct debits, the amount is always collected on Tuesdays and Thursdays. You will always receive a collection notification prior to this.
We kindly ask you to hand items you found in a car2go to the city’s official lost property office. In case you lost something in one of the cars, we suggest calling the city’s official lost property office right away.
car2go doesn’t assume liability for items you left behind or lost in a car2go.
To end the rental, you need to be within the car2go home area. Please park the car2go on a public parking space that is accessible to everybody at any time.
Please check the precise parking rules in your city under the section "How it works! and "Park"
In order to drive car2go in another European car2go county, it is necessary that you book the vehicle in advance and confirm the local terms & conditions.
Our account receivables are assigned to the Daimler Mobility Services GmbH, which is also issuing the invoices. Accordingly, you will find the notice of assignment on the invoices. The amounts debited from your account will be carried out with the following abbreviation: Daimler Mobility Serv.
The car2go app is available for iOS (Version 7 or newer), Android (Version 4.0.3 or newer), Windows Phone, as well as for BlackBerry (Version 10.2). A working internet connection is required to start and end a rental.
The car2go Android App uses the permissions listed below for the following reasons:
To improve the customer GPS location quality so that your location is as precise as possible on the map
To secure the login to the car2go app
Internet access necessary to e.g. display the available vehicles
To support the in-app drivers license revalidation
Push messaging for car2go Radar feature (incl. Baidu Push)
Fingerprint authentication when you choose to use the fingerprint instead of your car2go PIN to open vehicles
For Google Maps & Google Cloud Messaging