Collection and processing of personal data
When you visit our website, our web servers automatically record the IP address assigned to you by your Internet Service Provider, the website from which you accessed us, the pages you visit on our website, and the date and time of the visit. Personal data is only stored if volunteered by you, for example, as part of registration, a survey, a contest or in the execution of a contract.
Storage of reference number for detection of misuse
In order to improve security for car2go users and to recognize unauthorized access to a user account from an unknown device, each browser with which the user logs into the car2go site will be allocated a code number. HTML5 storage technology is used for this. If a previously unknown browser tries to access the user account, the customer is immediately informed by text message of the attempted access.
Use and disclosure of personal data and appropriation
car2go uses your personal information for purposes of technical website administration, customer administration, product surveys and marketing only to the extent necessary in each specific case. Transfers of personal data to government institutions and authorities only take place within the framework of binding national legislation. Our employees, agencies, and retailers are bound by us to maintain confidentiality.
Our website can be used to subscribe to newsletters. The data provided during the newsletter registration will be used only for the purposes of sending out the newsletter, provided you have not consented to other use. You can cancel the subscription at any time by using the unsubscribe option provided in the newsletter.
Information on the cookies that we use and their features can be found in 'Cookies'.
We would like to use your data to keep you informed about our products and services, and where applicable request your opinion about them. Participation in such activities is, of course, voluntary. If you do not agree, you can inform us at any time and we will not use your data for this purpose. You will find more information on the respective websites.
car2go uses technical and organizational security measures to protect your data against manipulation, loss, destruction and against access by unauthorized persons. Our security procedures are continually improved as new technology becomes available.
Right to information
Upon request, car2go will promptly inform you, in accordance with applicable law, whether and what personal data of yours is by stored us. If you are a registered user, we also offer you the opportunity to see the data itself and to delete or modify it. If, despite our efforts to ensure accuracy, we have stored false information, we will correct it upon request. If you have questions regarding the processing of your personal data, please contact our Company Data Protection Officer, who is at your disposal with his team in the event of inquiries, suggestions or complaints.
Company Data Protection Officer
Dr. Joachim Rieß