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Car2go Service

Getting in touch

Three ways to get excellent service

Service at car2go means being there for you. When you're travelling,
if you get stuck, or online. To get in touch with us: Please use the SOS button inside the car. We are available around the clock, seven days a week – for questions, in case of accident or any other problems. You can also find answers in our FAQ section or send us an email . We welcome your questions and suggestions.

Send us an email

Your opinion counts

Tell us what you think. We look forward to your emails adressed to: kundenservice@car2go.com You can also send us your complaints per email. We’ll reply within 24 hours.

Questions? Here are the answers!

Learning by clicking

Click the following questions to see the answers. If you can’t see the right question, please send it to us by email.

FAQ

Dealing with accidents

Don’t get stuck!

Had a knock? Take a deep breath. Hopefully, nobody is hurt – but if so, you should call an ambulance first of all. If another car is involved, call the police. Whatever happens, you also have to call our claims management. Use the SOS Button inside the car. We’ll help you to continue your trip. Please remember to wear the warning vest while you wait and try to place your vehicle so that it does not obstruct the traffic. You’ll find the warning triangle and first aid kit under the driver’s seat.

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