Just hop in
- The Trip
- Member Cards
- Beginning a Trip
- Ending a Trip
- City Access
- More Questions?
Always available, just round the corner
Right down the street
Wherever you are, there’s a car2go. You can take any of the car2gos you find distributed around the spot or book online 30 minutes before you want to drive. That way you can save yourself the wait and get to your destination faster. At your destination you can either leave the vehicle, or go back to it if you want to drive further. There’s never been such a flexible way to get about!
The personal access card
Get ready to go!
car2go starts here and now with your online application. Just enter your info, submit, and relax. After 3-5 business days you will receive your member card in the mail, and from that point on you will be able to begin using car2go. Business clients should start here . Any other questions ?
If you lose your member card, you can deactivate it here on the website in your personal car2go area.
The easy way to get going
Always start in the lead
It all starts with the car2go member card. Hold it in front of the card reader on the windshield: this will open the car. The key is to the right of the touch screen. At the same time, a red light will light up on the card reader: this signals the start of your trip. Once inside, enter your PIN, answer the questions on the screen and off you go.
Stop as often as you like
Stopover and over and over
You can also make stopovers at any time and leave the car2go in use. In this case, just use the remote access on the key to lock and unlock the vehicle, just as you would a personal car. This keeps your trip active in your absence and guarantees it will be there when you return. Trip time will continue to be accumulated during stopovers.
Saying goodbye is easy
See you around!
You can use your car2go for as long as you like – but in the end you have to leave it inside the home area in an approved parking space. Please make sure to know your city’s parking rules before making a trip. To finish the trip and release the car, place the keys back inside the holder, follow the instructions on the touchscreen, and swipe your membership card in front of the card reader on the windshield to lock the doors. Your trip is not complete and you will continue to be billed until the card reader displays "Trip Complete."
Mobility in more places
One card. Multiple Cities
car2go is currently in six cities in the US, and your member card now gives you access to the convenience and flexibility of on-demand transportation in all of them. There are no additional steps or applications required to use your membership in other US cities, but there are a few important pieces of information that you must know before using City Access.
Please review the City Access FAQs here before taking a trip in another city, and make sure to know that cities home area and parking rules before you go.
Everything on one bill
car2go for you. And your friends
Need to provide car2go access and pay for trips for a friend, family member or business partner? Adding another driver to your billing is simple with our co-driver access. They will have their own account and member card, but you can cover their charges when needed.
Your support team
How can we help?
car2go is easy – and here it’s even easier: you can simply book via the Internet. The system will look for the nearest car for you. We’re also there for you in case of an accident . And you can always call us to find out more about car2go and all about our services.
This is how your new mobility works
Intelligent mobility for all.
Re-discover the city
You won’t get stuck in the city with a car2go. They’re so compact that they move seamlessly through traffic. You’ll quickly find a parking place. And the next car2go is just around the corner. Our vehicles’ availability makes your life easier. And our vehicles are also highly energy-efficient: which means they’re good for the environment.
Spick and span?
Arrive with a clear conscience
Beauty is in the eye of the beholder, dirt isn’t: if your car2go is dirty, the experience of driving is already tarnished. How’s your car2go looking? Please rate the cleanness after on the touch screen at the beginning of your trip.
One more request: keep your car2go as clean as possible, so that the next driver can also enjoy it.
Easy to unlock.
It seems like magic: opening car2gos with your member card. You simply place the member card in front of the card reader behind the windshield to unlock the doors. This officially starts your trip.
Everything at your fingertips.
The car2go touch screen gives you full control of your trip: use the touch screen to enter your PIN at the start, and to control the navigation and radio. If necessary, you can also use it to contact the service team. The touch screen keeps everything under control so you can concentrate fully on the road and getting to your destination.
Open for luggage.
Tons of room!
car2go has plenty of room for your gear. Here’s how you open the tailgate: press the button in the recess on the tailgate. This opens up the rear window. Pull the window up and release the tabs on the right and left side of the tailgate. It’s now ready for loading. To close the tailgate, reverse these steps. Make sure you hear the levers lock into place.
Off to a flying start.
Ready, steady, go!
You’ve entered your PIN? You’ve rated the car for cleanness and agreed to the questions on the screen? Then reach for the ignition key by the touchscreen. Now step on the brake pedal, stick the key into the ignition (next to the gearshift), turn it clockwise and the engine will start. And off you go!
If it’s a car2go electric drive, wait until the performance indicator above the steering wheel has reached its full scale.
Automatic gear comfort.
The car2go’s automatic gear mode is the easy way to drive and can save on fuel. You can, of course, choose to drive in manual, but the default is automatic. The car2go electric drive vehicles only have automatic transmission.
The big finish.
All’s well that ends well
At the end of your trip you can leave your car2go in any approved parking space inside the home area. It is your responsibility to know the city's car2go Parking Rules and FAQ . Please check that there aren’t any parking fees or restrictions. Once the vehicle is in an acceptable parking location, follow the end trip process to complete your trip and release the car.
All you need to know about parking and more
The key to a successful trip
Know before you go!
Parking is one of the best features of car2go. One way trips mean peace of mind. The smart fortwo means virtually endless parking options. And of course, with car2go parking is paid for.
Because of all these great features, it's critical that you know and abide by the parking rules before taking a car2go trip. You can find the Parking Rules and FAQ here.
Easier parking, less refueling
It’s all a go
With a car2go you’re never required to fill up your vehicle. But if you need to on longer trips, it’s on us. Just use the prepaid fuel card.
To refuel Park at the gas pump. As soon as you turn off the engine, the PIN number for the fuel card will be displayed on the screen in the vehicle. Note the number and the mileage. Provide this information at the pump. If the tank was less than 25% full before you began refueling, you will receive 20 minutes of free drive time as a thank you. (This is only valid once per rental.)
Leaving your car2go
The art of parking
One of the great features of car2go is that you don't have to return the car to your original starting point; you can leave the vehicle in any car2go approved parking space within the Home Area. Please review the car2go Parking Rules and FAQ before making a trip. You can also end your trip in car2go designated parking spaces, which are scattered around the city and easily accessible. Simply find them on the in car touchscreen or mobile apps.