Your account is locked. Either your driver's license is invalid/expired or we're still verifying your driving record. The verification process takes 3-5 business days.
Driver's License Error
Your account is locked. You may not use car2go at this time. Please contact our service center for assistance by sending an email to memberservicesNA@car2go.com or calling 877-488-4224 (US) or 855-454-1002 (Canada).
You locked your account. To unlock your account you can either go online or contact our service center by sending an email to memberservicesNA@car2go.com or calling 877-488-4224 (US) or 855-454-1002 (Canada).
Your account is locked due to an expired or nonperforming credit card. Please update your payment information online or contact our service center by sending an email to memberservicesNA@car2go.com or calling 877-488-4224 (US) or 855-454-1002 (Canada).
Your account is locked due to outstanding invoices. Please contact the service center to resolve your account status by sending an email to memberservicesNA@car2go.com or calling 877-488-4224 (US) or 855-454-1002 (Canada).
Your account is incomplete. Please enter valid credit card information.
Your account is incomplete. Please enter valid driver's license information.
|Further costs and credits|
|Driver||Trip start||Departure address||Net||TAX||Total|
Other costs or charges
Free minutes overview
|Location||Usable free minutes|
Here you can find a quick overview of your billing activities and a list of all the bills with corresponding status. You can download every bill as a PDF. For more information about our payment and billing processes please see our FAQ
You have deleted this payment profile!
If, at the time of the deletion, a still outstanding payment for this payment profile has not been successful, please proceed as follows:
If you had credit card as payment method, you can change your payment data for all future collections here:
You have deleted this payment profile. If you still have open balance on this payment profile, please transfer the total amount to moovel GmbH bank account- IBAN: DE 8460 0700 7001 6321 4000, BIC: DEUTDESSXXX. Do not forget to mention your user name and the invoice No in the reference field!
|Statement number||Statements date||From||Until||Total||Status|
Edit payment method
Please choose one of your existing payment methods or enter a new payment method as a replacement for your deleted payment profile „“.
Method of payment saved
Your method of payment has been changed to . This method of payment will be used for all future debits for the invoices of the payment profile.
Your personal data
|Salutation / Title||/|
|First name / Middle name||/|
|Birthday / Place of Birth||/|
|Country of Birth|
|Apartment / Unit number|
|ZIP Code / Postal code / City||/|
|State / Province|
|Private mobile phone number|
|Full time student|
This is where you can create and manage multiple payment profiles. A payment profile always consists of a payment method and a billing address. You can choose to pay by credit card (Visa or MasterCard) or direct debit
You have reached the maximum number of payment profiles. Please delete one of your existing payment profiles to create a new one.
Edit payment profile
This is where you can create a new payment profile or edit an existing one. You can save a new payment method or address by saving the overall payment profile.
Create new payment profile
This is where you can create a new payment profile.
Would you like to create a new private or business payment profile?Continue
SEPA direct debit order for recurring SEPA basic direct debits
I hereby authorize moovel GmbH to withdraw payments from my account by direct debit. At the same time, I instruct my bank to honor any direct debits charged to my account by moovel GmbH. SEPA direct debits charged by moovel GmbH are collected by Daimler AG as the group parent. Please note: I may demand reimbursement of the charged amount within eight weeks of the day when the amount was debited, subject to the terms and conditions agreed with my bank.
|Enter driver's licence data|
|Driver's licence data successfully verified|
|Driver license not expired|
|car2go user account active|
|car2go user account activated by service-team|
|member card assigned (optional)|
Your entered driver's licence data
|Driver's license number|
|Issued on (date)|
Your Validation Code
This QR code enables you to easily validate your driver license at one of our moovel validation points.
Sharing member cards is not permitted. You may add a codriver to your account, but in order to drive they will need to register as a member for an individual account first. Once they accept the invitation to be a codriver, they will be able to choose the account they would like their trips billed to.